Yes — a simple service agreement outlining scope, hours, and terms. Ongoing support begins with a 90-day minimum commitment, then continues month-to-month.

It gives both of us enough time to establish a real working rhythm and see the value of the partnership, rather than judging fit after just a week or two. After the initial 90 days, you're free to continue month-to-month.

Unused hours expire at the end of each billing month and don't roll over. Your package reserves that capacity for you regardless of how much of it you use, so I'd rather help you use it well than let it go to waste — we'll check in along the way to make sure your hours are going toward what matters most.

Just ask — I'll confirm availability and the applicable rate before doing any additional work, so there's never a surprise. Many clients simply move up to a larger package once they see how much time it frees up.

Yes — all support is provided remotely, which means we can work together no matter where you're based.

Primarily email, or whatever platform you already use internally — I'm happy to adapt. For anything urgent, text or a quick call works best.

With care and discretion. I regularly work inside sensitive inboxes, calendars, and business systems, and I treat everything I have access to as strictly confidential.

I'm comfortable across Google Workspace, Microsoft Office, and most scheduling and calendar tools, and I pick up new platforms quickly. If your business already runs on a specific project management or communication tool, I'll get up to speed on it as part of onboarding.

Usually within a few days of our discovery call, once we've agreed on a plan and I have the access I need to get going.